Salon Policies

Late Arrivals & No-Show Policy

We truly appreciate your business and kindly ask that you adhere to our scheduling guidelines. If you need to cancel or change your appointment, please do so at least 24 hours in advance. If you cancel or change your appointment with less than 24 hours' notice or arrive more than 15 minutes late, unfortunately, you will forfeit your deposit. We encourage you to inform us as soon as possible if you are unable to attend so we can offer your time slot to other clients.

To retain your deposit, please provide us with a minimum of 24 hours' notice when rescheduling. Late cancellations or missed appointments will result in the loss of your deposit, and a new deposit will be required to secure any future bookings. If you prefer, you are welcome to visit us as a walk-in client, and we will attend to you based on the order of arrival.

Refundable & Transferable Deposits

Your deposit may be refunded or transferred if:

  • The appointment is canceled or rescheduled at least 24 hours in advance.

  • The full deposit is not fully used at the time of the appointment—it will remain on your client profile for future services.

  • If an emergency arises within 24 hours of your appointment, the deposit may be transferred with valid documentation (see below).

Emergency Reschedules (After the 24-Hour Period)

We completely understand that unexpected emergencies can arise. If you experience an emergency and are unable to make your appointment, we’re happy to review your situation and consider transferring your deposit with appropriate documentation.

Examples of Accepted Documentation:

  • Doctor’s Note – This must be on official letterhead, including the doctor’s signature, your name, and the date of the missed appointment.

  • Car Accident Report – A police report that includes your name and the date of the incident.

If you find yourself in an emergency, please reach out to us as soon as possible. We truly appreciate your understanding and will do our best to assist you!

We appreciate your cooperation in helping us create a seamless and enjoyable experience for all guests. If you have any questions please contact us—we’re happy to assist you!

Refund Policy

At Nails by Arely, we take pride in providing high-quality services and ensuring every guest has a positive experience. All services are non-refundable.

If you are unsatisfied with your service, please contact us before leaving the salon or contact us within 5 days of your appointment. We will do our best to address your concerns and accommodate you with a solution that meets our salon standards.

Your satisfaction is important to us, and we appreciate the opportunity to make things right!

Child & Guest Policy

At Nails by Arely, we welcome children into our salon; however, for the safety and comfort of all guests, we kindly ask that a parent or guardian supervise their child at all times.

  • We are not responsible for the safety or care of children while in the salon.

  • For safety reasons, children are not allowed in service areas unless they are receiving a service.

Additionally, we ask that guests limit the number of extra visitors not receiving services to help maintain a relaxing environment for everyone.

We appreciate your cooperation in ensuring a pleasant experience for all our clients! 

Right to Refuse Service Policy

At Nails by Arely, we pride ourselves on providing a welcoming, relaxing, and highly professional environment for all our clients. To maintain this atmosphere, we reserve the right to refuse service in cases of disruptive behavior, repeated no-shows or late cancellations, poor hygiene or contagious conditions, any violation of our salon policies, or intoxication. Our primary goal is to ensure a safe, positive, and enjoyable experience for everyone who visits. We truly appreciate your understanding and cooperation.

Lost & Found Policy

While we strive to maintain a secure environment, we are not responsible for lost, misplaced, or forgotten personal belongings.

If You Leave an Item Behind:

Contact Us Promptly – If you believe you have left an item at our salon, please call us at (281) 815-5992 as soon as possible.

Storage Period – Found items will be held in our Lost & Found for 7 days. After this period, unclaimed items may be donated or discarded.

Verification Required – Guests may be asked to provide a description and proof of ownership (if applicable) to claim an item.

Pick-Up Time – Guests must pick up lost items during business hours and have up to 3 days to retrieve item(s). Please call ahead to confirm availability.

Valuables & Personal Responsibility

  • We kindly ask that you keep track of your personal belongings during your visit.

  • Nails by Arely is not liable for lost or stolen items, including jewelry, phones, wallets, or other valuables.

  • For security reasons, we do not store or hold personal belongings for guests.

  • For sanitary reasons, perishable or hygiene-related items (e.g., food, makeup, and beauty tools) may be disposed immediately.

Nail Fix Guarantee

We want you to love your nails! If you experience any issues, please call us to schedule an appointment for a complimentary fix. We offer a 5-day guarantee for nail fixes, covering:

  • Gel/Polish Chipping

  • Breakage (if the original set was applied too thin at our salon)

  • Any application-related concerns from your service with us

  • However, our guarantee does not cover:

  • Breakage due to excessive force (e.g., nails cracked and bleeding from impact)

  • Self-inflicted damage (e.g., nail-biting, at-home filing, or alterations)

If you cannot visit us within the 5-day period, please contact us as soon as you notice an issue so we can accommodate your next visit. Concerns brought up after 5 days will be subject to a service charge.